Warranty policy

On Refurbished.store you can buy a refurbished smartphone, tablet or laptop with warranty up to 3 years with a pick-up and return service.

Hardware warranty
You buy your refurbished product with up to 3 years with pickup and return service, on the hardware with the exception of wear-sensitive parts such as the glass plate, battery and adapter. You have 6 months warranty on any accessories included such as simtool, cable and charger. In addition, moisture, drop and impact damage and any other form of self-initiated damage are excluded from the guarantee. In addition, defects arising from repair to third parties without our permission are also excluded from warranty. Outside warranty, costs for reinstalling software and shipping of repair are not covered. If the battery does not function properly within 12 months after delivery, it will be replaced free of charge.

Procedure for defects
If you unexpectedly have a defect within the warranty, you can (free of charge) return your order to our repair center, after which we will repair or replace your defective product. Click here to continue to the registration process.

Exceptions
3 year warranty on hardware only applies to refurbished products with a purchase date from 1 January 2018 and on iPhones with condition 'as new'. For products that have been purchased before this date, the previous warranty conditions will continue to apply.

Some products are covered by the exceptions. You can imagine that certain products can not be returned.

  • Screenprotectors, which are already placed on the device.
  • Any supplied cables & chargers