Warranty & Returns

• Create a (software) backup if necessary.


• Restore the product to factory settings.


• Log out of iCloud (Apple).


• Switch off Find My iPhone (Apple).


• If possible, pack the device in product packaging (not mandatory).


• Send the product packed carefully, in a robust box.

What you're entitled to.

• Free return shipping for your product.


• 30-day money back guarantee after receipt of your product.


• Money back? After receipt, we'll try to refund your money within 15 working days.


• Defective product after 30 days? You still have your 2 year warranty.

Register for the warranty (exchange or repair) or a recall.

Login to My Account to easily register your device for warranty issues or to return, in the cooling-off period.

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Don't yet have an account? You can use your order number, postcode and house number to activate your account.

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