Warranty & Returns
Read the information below before registering for the warranty.
- Create a (software) backup if necessary.
- Restore the product to factory settings.
- Log out of iCloud (Apple).
- Switch off Find My iPhone (Apple).
- If possible, pack the device in product packaging (not mandatory).
- Send the product packed carefully, in a robust box.
What you're entitled to.
- Free return shipping for your product.
- 30-day money back guarantee after receipt of your product.
- Money back? After receipt, we'll try to refund your money within 15 working days.
- Defective product after 30 days? You still have your 2 year warranty.
Register for the warranty (exchange or repair) or a recall.
Login to My Account to easily register your device for warranty issues or to return, in the cooling-off period.
Don't yet have an account? You can use your order number, postcode and house number to activate your account.