What is refurbished?

Refurbished means completely overhauled. In the IT and computer world, it is a well-known term that has been used for some time to refer to products which, after use, are checked and repaired, where necessary, and then offered for resale. Nowadays, people are using a lot more electronic equipment such as smartphone, tablets and laptops. There are also online stores alongside regular, physical stores. Both have to deal with returns and leftover stock. As a result, there are now a range of companies which specialise in reverse-logistics, i.e. collecting goods that can be sold again (as new).

Where do these refurbished products come from?

Worldwide, every year, many millions of different smartphones, tablets and laptops, such as iPhones, iPads and MacBooks, are manufactured and bought by various users, such as consumers and businesses. We and our partners specialise in buying up and/or refurbishing (revising) second-hand goods, leftover stock, returns and business write-offs from businesses and consumers. These products are then checked for defects, appearance and quality, according to our high quality standards, by us and/or our partners.

Visual condition

Logically, there is no great difference between one refurbished iPhone and another. On a technical level, they are practically the same (unless otherwise stated), but there may be clear differences in terms of appearance. The refurbished market is now used to splitting visual condition into 3 grades, often called A, B or C-grades and/or giving 3, 4 or 5 stars. In essence, this means that an A-grade looks as good as new, a B-grade not quite as good but in great condition nevertheless, and a C-grade has clear signs of use.

Refurbished iPhone 7

Technical condition

Refurbished devices are often fitted with a new battery but this is not always required. Once a device has been checked visually and graded, a new screen and any other components will be fitted where necessary so that it functions as if it were a new device.

Refurbished Apple

Because not all components are available from Apple, you often see that refurbished iPhone are not fully fitted with new parts. A clear example of this is the housing; you just can't source original housing so you can't make Apple refurbished look like new. There are providers who claim to give their iPhones a completely new exterior but these are imitation parts and are not very good quality. So, it's important to be careful.

That doesn't mean, however, that there are no 'as good as new' iPhones! These iPhones may have been used by their first owner with a cover and screen protector or the iPhone has simply come from leftover stock or a return flow and has never been used.

Data wipe

Alongside the technical inspection, all other details from the previous user will be deleted and the device will be updated with the latest software.


 Refurbished products are often supplied in neutral packaging. They cannot be supplied in the original packaging as this packaging cannot be bought from the manufacturer and it is also a criminal offence to use this type of packaging. There are providers who use counterfeit boxes so watch out. We only use neutral packaging or the product is supplied in the product packaging used for the refurbished brand, with accessories and (possibly) a manual.

Buying a refurbished product

Do you want a great product from a well-known brand such as Apple or Samsung but don't want to pay full price? Then you've come to the right address. We have various refurbished products from Apple and Samsung. The range includes smartphones, tablets and even laptops. If you have any questions, please feel free to contact us.